Shipping & Refund Policy

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We do our best to have all packages shipped out of our Fulfillment center within 1-3 business days (Monday-Friday) of your payment processing successfully. The time (in addition to fulfillment time) that it takes your package to get to you depends on the shipping method. Depending on where you live, the time it may take for your product to reach you, may vary. A confirmation email will be sent with a tracking number once your package ships.  Shipping time starts AFTER the package has shipped, which can be up to 3 business days from the purchase. 

We strive to ensure our customers are satisfied with each purchase, but we understand that sometimes things happen.  

You can return most unopened, unused products within 7 days of receiving it.  

• Email us at info@therollingcloudz.com to let us know that you will be returning your product within the 7-day time limit and to request the return shipping address 
• Please provide us with the tracking number once the order is sent back to us.
•  For items over $50, please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive any returned items. 
• Once we receive your unopened, unused item, we will process your refund. 
• Shipping costs are non-refundable and will be deducted from the refund. 
• Please allow 7-10 business days for the refund to post to your statement. Exchange for Damaged or Defective Products